At MFONOae, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.
1. Where We Ship:
We currently ship to the UAE.
2. Handling Time:
Orders are processed within 1 working day. If you place an order after 8:00 PM (GMT+04:00) Gulf Standard Time (Dubai), we will process it on the next business day.
3. Delivery Time frames:
Shipping within the UAE
- Standard: The estimated delivery time is 1 business day.
4. Shipping Costs:
- Free shipping is available on all orders within the UAE.
5. Shipping Carriers:
Your order will be delivered safely and efficiently through Porter Express.
6. Tracking Your Order:
Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.
7. Delayed or Not-Received Orders:
If your order is delayed or has not been received within the estimated delivery time, please contact us at sales@mfonoae.com with your order number. Our support team will check the delivery status and assist you.
8. Damaged Deliveries:
If your order arrives damaged, please contact us within 24 hours of delivery at sales@mfonoae.com with your order number and photos of the damaged package/product. We will review the issue and assist you with the next steps.
9. Contact Us:
If you have any questions about your shipping or order, just reach out to us at sales@mfonoae.com. We usually get back to you within 24 business hours. Our support team is available Monday to Saturday: 10:00 AM – 10:00 PM, to help you out.
